The Challenge
- Replace an outdated website with a modern, custom-designed eCommerce platform.
- Integrate the new platform seamlessly with Attache BI for streamlined operations and data accuracy.
The Solution
- Developed a custom eCommerce site using Web Ninja's robust integration with Attache BI, catering to both B2B and B2C customers.
- Implemented product filters for easy navigation and quick access to detailed product information.
- Displayed backorder status directly on the website based on data from Attache BI, keeping customers informed.
- Enabled customer-specific invoice access through secure login, directly linked to their Attache BI Masterfile.
- Offered dynamic pricing visibility, allowing B2B customers to display products to their clients without showing prices.
- Introduced features like 'Quick Order', 'Order Templates', and 'Re-order from Previous' to facilitate faster repeat purchases.
- Automated the display of related and special-priced products using product flags from Attache BI.
- Enforced credit controls for B2B clients based on their credit status in Attache BI to manage order placement.
- Integrated the Ninja Pay payment gateway for secure, PCI-compliant transactions at checkout.
The Results
- Launched a new eCommerce platform seamlessly linked to Attache BI, eliminating manual updates for product information and automating order entry.
- Provided B2B customers with 24/7 access to account information, streamlining their ordering process and improving service quality.
- Improved accuracy and speed in delivering updated product information to customers, enhancing overall satisfaction.
Conclusion
By integrating a custom Web Ninja eCommerce platform with Attache BI, Adelaide Packaging Supplies transformed its online presence, boosting efficiency and customer satisfaction. The automated processes and enhanced user experience solidified their position as a trusted supplier in the packaging industry, while the modernised platform prepared them for future growth.
